Our Concierge to Welcome You Home

As the role of Concierge primarily focuses on customer service, we strive to provide our clients with personnel who offer great assistance in a friendly and professional manner. As the concierge is usually the first point of contact, we understand the importance of Concierge Staff being trained in effective communication, customer service and understanding all of their extensive duties.

• Access Control
• Maintain safety of premises and personnel
• Maintain Daily Occurrence Book (DOB)
• Maintain the Move in and Notice Diary (MIND)
• Produce weekly Concierge Report (CR)
• Maintain Key Log
• Maintain Parcel Log

• Assisting Residents
• Booking Taxis
• Providing local knowledge to residents
• Making reservations for residents
• Referring residents to cleaning services
• Assisting residents with luggage
• Opening doors
• Calling the lifts